Last updated September 23, 2026. Plain language on purpose; the short version is that we collect what a doctor's office needs to book you, use it for that and nothing else, and delete it when the appointment is made.
Advocata ("we") is a scheduling service. You tell us what kind of doctor you need; we call offices, find one that takes your insurance and can see you, and book the appointment. We are not a medical provider and we don't give medical advice. Contact: hello@advocata.health.
Doctors' offices verify insurance eligibility before offering a date and book appointments under the name on the card. We collect these details so we can complete the booking you asked for. We use your contact details to tell you what we found and when it's booked.
Your booking details are stored encrypted on Google Cloud under a HIPAA Business Associate Agreement, in a database that only our booking system can read, and shown to a person on our team only at the moment of booking. Requests and booking details are kept separately. Our automated assistant that calls offices never receives your name, date of birth, or member ID; those are used only when an appointment is booked. Emails we send you never contain them.
Advocata also finishes healthcare errands over iMessage and email, free, while we learn what patients need. Messages sent to 720-541-0797 or hello@advocata.health are stored on Advocata's Apple devices and in the hello@advocata.health mailbox, encrypted, and used only to complete your request. They are not stored on Google Cloud as booking details are. Our automated assistant may phone offices on your behalf. We delete the messages 60 days after your request closes, and every backup copy within 90 days. A text message from a non-Apple phone reaches us unencrypted; we reply once asking you to email instead, and delete it. Advocata does not answer medical questions over messages, and is not for emergencies.
We do not sell your information, share it with advertisers, or use it to build profiles. We use Google Analytics to count visits and to see which steps of the request form people complete. Those events carry step names and counts only; they never include the answers you type, your name, date of birth, member ID, or any health detail.
Booking details are deleted 30 days after your appointment is booked, or 30 days after we tell you we couldn't find one. Your request and the results we found (which offices said what) are kept without your booking details so we can answer questions about your case. You can ask us to delete everything at any time.
Email hello@advocata.health to see what we hold about you, correct it, or delete it. We'll confirm within five business days. Colorado residents have these rights under the Colorado Privacy Act; we extend them to everyone.
Stripe charges $20 when you submit a request. Advocata refunds the $20 on the day no appointment fits, and on request at any time, for any reason: email hello@advocata.health or reply to any Advocata email. Refunds reach a card statement in 5 to 10 business days.
If this policy changes in a way that affects you, we'll email the address you gave us before the change takes effect.